Comments for EnterChange http://brianjohnriggs.wordpress.com A Blog About A Navigating Through Change Thu, 25 Apr 2013 16:57:03 +0000 hourly 1 http://wordpress.com/ Comment on Utilizing New Channels to Create Unforgettable Experiences by Steve Drake http://brianjohnriggs.wordpress.com/2013/04/21/utilize-new-channels-to-create-an-unusual-experience/#comment-90 Thu, 25 Apr 2013 16:57:03 +0000 http://brianjohnriggs.wordpress.com/?p=501#comment-90 Great local strategy! Eager to hear about your results!

]]> Comment on A Key to Customer Service is Keeping Your Promise by Michael Cocozza http://brianjohnriggs.wordpress.com/2013/02/12/a-key-to-customer-service-is-keeping-your-promise/#comment-83 Wed, 13 Feb 2013 16:03:57 +0000 http://brianjohnriggs.wordpress.com/?p=489#comment-83 Perfect allegory. Anybody can TAKE a reservation!

I find it to be evident which companies truly care about their customers. It can be as simple as staying on the line during a transfer to another department, to ensure proper hand-off. Quality customer service seems to be more and more rare these days. It is good to see companies who make it not an aside, but a central tenet.

]]> Comment on Culture and the Importance of “Wow” Withinin Your Company by Brian John Riggs http://brianjohnriggs.wordpress.com/2012/03/30/culture-and-the-importance-of-wow-withinin-your-company/#comment-61 Tue, 03 Apr 2012 01:55:08 +0000 http://brianjohnriggs.wordpress.com/?p=473#comment-61 Great comments, Michael. Hopefully what we’re seeing are general movements in improved customer care and a focus on corporate culture that looks beyond the bottom line.

Wegmans Food Market successfully broke the mold (http://wp.me/pOwtL-3y) and hopefully many more will follow.

]]> Comment on Culture and the Importance of “Wow” Withinin Your Company by Michael Cocozza http://brianjohnriggs.wordpress.com/2012/03/30/culture-and-the-importance-of-wow-withinin-your-company/#comment-59 Sun, 01 Apr 2012 20:36:09 +0000 http://brianjohnriggs.wordpress.com/?p=473#comment-59 Brian,

Nice article, and the stories are heartwarming. It is good to hear companies doing the right thing. Especially when they are rewarded for doing so, like the landscaping company which received great PR, which they could not have anticipated. It is the selfless nature of these acts which are so inspiring.

A for-profit, or for-exposure “campaign” may erode the “warm and fuzzies” that the preceding examples elicit, but companies can certainly learn that a little bit of compassion goes a long way.

]]> Comment on Creative (and other) Problems by Run Your Own Race « EnterChange http://brianjohnriggs.wordpress.com/2011/08/21/creative-and-other-problems/#comment-42 Tue, 30 Aug 2011 00:49:34 +0000 https://brianjohnriggs.wordpress.com/2011/08/21/creative-and-other-problems/#comment-42 [...] Globalization Strategy ← Creative (and other) Problems [...]

]]> Comment on Creative (and other) Problems by Brian John Riggs http://brianjohnriggs.wordpress.com/2011/08/21/creative-and-other-problems/#comment-41 Wed, 24 Aug 2011 22:05:43 +0000 https://brianjohnriggs.wordpress.com/2011/08/21/creative-and-other-problems/#comment-41 Mike, great piece of advice and thank you for sharing. I especially like the part about relying on “your natural creativity.”

]]> Comment on Creative (and other) Problems by Michael Dwyer http://brianjohnriggs.wordpress.com/2011/08/21/creative-and-other-problems/#comment-40 Tue, 23 Aug 2011 19:26:04 +0000 https://brianjohnriggs.wordpress.com/2011/08/21/creative-and-other-problems/#comment-40 Good post, Brian. As a former association journal editor, I was responsible for a 1250 word article every month, along w. my editing responsibilities. I often fought creativity “block” but found that my best article ideas came to me when I wasn’t so focused on what I should write about. In other words, don’t stress about it and your natural creativity won’t fail you!

]]> Comment on Making Something More out of “Going Global” by Brian John Riggs http://brianjohnriggs.wordpress.com/2011/08/01/making-something-more-out-of-going-global/#comment-37 Wed, 03 Aug 2011 02:30:19 +0000 http://brianjohnriggs.wordpress.com/?p=385#comment-37 Thank you, Kim.

]]> Comment on Making Something More out of “Going Global” by Brian John Riggs http://brianjohnriggs.wordpress.com/2011/08/01/making-something-more-out-of-going-global/#comment-36 Wed, 03 Aug 2011 02:29:43 +0000 http://brianjohnriggs.wordpress.com/?p=385#comment-36 Kneale, thank you for the thoughtful comment and you are absolutely correct – going global without giving serious thought to the human side, or how to integrate it, would be a mistake.

]]> Comment on Making Something More out of “Going Global” by Brian John Riggs http://brianjohnriggs.wordpress.com/2011/08/01/making-something-more-out-of-going-global/#comment-35 Wed, 03 Aug 2011 02:27:02 +0000 http://brianjohnriggs.wordpress.com/?p=385#comment-35 Thank you, Brian. The experience has been terrific.

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